There are many companies that can provide chat services if you are thinking of integrating chat features to your websites and applications. It is known that companies like Sendbird, Qiscus, Zendesk, Tawk.to and etcetera could be a solution to that. However, there is a new alternative chat SDK in town and that is TapTalk.io. In this article, we will tell you many reasons why you should consider Taptalk.io as a solution and provide the service for your business.
One of our advantages is being able to integrate a ready UI to your business websites and applications. Taptalk.io sees countless and innumerable problems that can arise. For instance, small-medium businesses around us that may not have sufficient spending power to develop chat features starting from UI. Another example is those who want to implement UI with little time. This feature enables companies to implement a chat feature along with the User Interface (UI). In TapTalk.io, the UI is built and designed with User Experience as its core by the companies UI/UX team.
With seamless UI integration in TapTalk.io, companies will be able to implement chat features with ready-to-use UI in a short time and simple integration process.
The smart local cache is another special feature of TapTalk.io. The smart local cache allows you to optimize storage usage and enhance chat performances. This feature will also cut down the size of your applications. This is made possible by cleaning all local data and cache of messages that are older than one month. But no need to worry, all messages can be accessed again when you need it because they are stored in TapTalk.io’s server.
You don’t need to go through and think about all the painful processes to solve any problems because with TapTalk.io, all of these features are built-in.
When companies want to chat services for their business, there are a lot of things to consider. Things like “Will your chat company’s UI be able to match my business’ personality?” or “Can your company provide the kind of chat bubble that goes along with our needs?”. With TapTalk.io, the answer is YES. TapTalk.io has UI customization which can be custom-tailored to your company’s brand and personality.
Taptalk.io knows that each and every businesses and organization have different personalities and uniqueness, not to mention the needs when it comes to chat bubbles. In Taptalk.io, you can customize the color in our standard UI and insert your own custom bubble that your businesses need and correspond with your business’ flow and personalities.
These three features are why you should consider TapTalk.io. TapTalk.io is a suitable solution for your business. Aside from these three, there are other benefits that your business can get if you use TapTalk.io.
For more information, visit our website http://taptalk.io or contact us through email hello@taptalk.io.
The process of buying and selling in e-commerce certainly cannot be separated from communication that occurs between the seller, customer, and platform/e-commerce itself. According to Unlock Customer Obsession by Tying Business Features to Outcomes, 72% from 502 online shoppers that they surveyed are more likely to shop frequently with retailers or sellers who they can communicate with. One particular aspect of online customer communication leads to loyalty and this is one way to retain your customers. This data is also backed by a study from Forrester and Listrak.
In the business world, good communication is important for the daily operation of the company, but can also affect sales and profitability. Without good business communication, the internal and external structure of a business can face numerous challenges that can ultimately lead to its demise. — Kristie Lorette
If we refer to a research paper by Joel Mero, two-way communication will have a significant effect on customers’ intention to buy, satisfaction level. It will also have an impact on customer intention for example; word of mouth. This is very important especially if you want to create and run your flywheel.
From the amazon flywheel above, we can see that customer experience is one of the major factors and all the benefits that we cover in the last paragraph will help elevate the experience.
There are ways to improve an effective communication. One option is through live chat. It is where sellers and customers can communicate without using third-party applications like WhatsApp, Telegram, Line, KakaoTalks, and many more. Live chat enables the problem to be solved in less time. For instance, when the user faces problems regarding anything. They can approach the platform or directly to the seller in a simple way. Live chat also enables customers and sellers to communicate in real-time without having to be in the same place at the same time.
For more information, visit our website http://taptalk.io or contact us through email hello@taptalk.io.
Nowadays, many e-commerce and companies try to integrate a chat feature to their website or application. There are 2 ways for businesses to integrate this feature. One way is, they build the chat from scratch by themselves and the other is they buy licensing or subscription from a third party chat SDK provider.
Both these strategies have their own advantages and disadvantages that must be considered before the company integrate chat feature in their applications and websites. The advantages and disadvantages are related to various factors such as infrastructure, development cost, and development time.
Chat infrastructure — is very important when it comes to chat features. First, the chat infrastructure needs to accommodate personal and group chat based on its business model. Depending on the business model, the chat infrastructure also needs to accommodate attachment like images, files, videos, location, and many more. More importantly, the chat infrastructure also needs to have a reliable security system. The system must guarantee all data and information that are sent through the chat feature is safe and encrypted from anyone or any organizations that do no authority to see it.
Development Cost — including server, technology, and investment on the employee. The economical factor is an important factor in business. It is a costly process when a business wants to add a chat feature in their applications and websites. Expenses could include server costs, employee salaries, employee benefits, technology costs, and maintenance costs.
Development Time — is all the time and processes that are spent to develop or create a chat feature. Development time will have a massive impact on any company’s business profit because the longer the development time, the greater the costs. Just as mentioned in the paragraph above, all the costs include; Expenses could include server costs, employee salaries, employee benefits, technology costs, and maintenance costs.
All these factors will affect any benefit that all businesses can get from either the strategy. If a business chooses to build its own chat feature, flexibility in terms of infrastructure will become the main benefit that the business gets. If a business chooses to subscribe to a third-party vendor, simplicity in terms of development cost and time will be the main benefit that the business will get.
At the end of the day, it really depends on whichever you think is effective and efficient for your business. We in TapTalk.io, we provide the solution businesses who want to avoid all the cost and development time. Integration is as easy as A-B-C as all you need to do is just to put a few codes!
For more information, visit our website http://taptalk.io or contact us through email hello@taptalk.io.
Some people call it chat-commerce, some may call it conversational commerce. The true meaning of it is, commerce that is based on the digital conversational platform between sellers and customers. This changes everything. Especially in a society where there is little trust between customer and seller, now we are able to interact when shopping online.
Many people can’t differentiate the difference between chat-commerce and regular e-commerce. Like what we already covered in the last paragraph; the main difference is that instead of customer buying on a platform and communicate with the vendors for support or complaints, chat-commerce includes all the personal communication that occurs between customers and sellers before, during, and after making sale transactions.
Chat-commerce also follows the trend development of the chat application. For instance, if we refer to the data that happen in Indonesia we can see how huge the potential is for the current chat industry and chat-commerce. Based on APJII (Association of Internet Service Providers in Indonesia), communication through message is the number one reason people use the internet. Chat application also is being used by 60 million small medium enterprises to sell their products, according to an article by Chris Franke.
According to the data above, communication is exceptionally and undoubtedly important in the industry of commerce. Data above also shows that in the future, chat-commerce is guaranteed to accommodate and smoothen communication between customers and sellers.
TapTalk.io team knows this for a fact and our mission is to help all e-commerce to implement chat features in their application or website with little investment and simple integration.
For more information, visit our website http://taptalk.io or contact us through email hello@taptalk.io.
In today's world, communication represents a big part of business revenue. Many new e-commerce businesses are getting inventive regarding their strategy to encourage interaction between customer and seller, also between customer and company customer service. One of those strategies is using live chat. Live chat is believed will increase e-commerce conversion and improving the effectiveness in terms of cost and productivity. Live Chat already been implemented by many e-commerce globally with many functionalities, for example as a feature for customers to negotiate the price of the product or just to ask for questions about the application or website problem to the customer service.
In theory according to bigcommerce.com, the average of e-commerce conversion rates are 1% to 2%, and these conversion rates can be improved using live chat. There are many examples that prove these statements, from the American Marketing Association that claimed chat in B2B companies able to improve their conversion rates by 20% to Virgin Airlines that claimed their conversion rate improved by 23% and average order value improved by 15% after deploying their chat.
Other than increase conversion, using the live chat also helping the effectiveness in terms of cost and productivity. According to Websitebuilder, live chat is 400% less expensive than the phone support way of customer service. This means the company can press the budget and allocate it to another area like marketing, branding, and many else.
We in TapTalk.io believe that live chat feature is the future in e-commerce, where human interaction will be the key to the success of the transaction. PowerTalk will give the best experience in terms of chat with a reasonable price so every e-commerce, will different power of spending can feel this benefit of live chat.
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