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3 Best Customer Experience Management Tools
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3 Best Customer Experience Management Tools

During the pandemic, many companies decided to continue their business online. There are various reasons such as maintaining distance, filling their spare time, and so on. Because everything is completely digital, companies need to develop and improve quality for customers so that they always get the best experience. Through experience, customers get more information than...

CRM Is Not Effective Anymore: Time to Transition to CXM!
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CRM Is Not Effective Anymore: Time to Transition to CXM!

CRM and CEM / CXM are essential tools for maintaining business flow with customers. Both are there to optimize customer relationships. But, they are not the same. Similar, but different. To choose the right one, the organization must go beyond the alphabet soup of this tech business application. What’s the difference between CRM and CXM?...

Tetap Tenang Ketika Keadaan Memanas: Tips Menghadapi Pelanggan Yang Marah
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Tetap Tenang Ketika Keadaan Memanas: Tips Menghadapi Pelanggan Yang Marah

Menjalani rutinitas customer service memang selalu berwarna. Tentu selalu ada berbagai macam kepribadian dan model pelanggan yang kita hadapi sehari-hari. Namun, bagaimana kita harus bersikap saat menghadapi pelanggan yang marah dan disaat yang sama harus tetap menjaga sikap kita? Karena agen adalah citra perusahaan, bagaimana menyikapi pelanggan yang marah akan menjadi suatu hal yang penting....

Peran Customer Service Dalam Membangun Brand Image dan Brand Trust
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Peran Customer Service Dalam Membangun Brand Image dan Brand Trust

Customer service adalah hal terpenting bagi bisnis untuk berjalan dengan baik. Customer service yang hebat dapat mengatasi pemasaran yang buruk, tetapi sangat sulit (dan mahal) untuk mengganti customer service yang buruk dengan pemasaran yang paling luar biasa dan “menyenangkan”. Oleh karena itu, Anda tentunya harus mengikuti pola bisnis saat ini dengan meningkatkan kualitas customer service...

Presenting Assistive Products as Consumer Goods
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Presenting Assistive Products as Consumer Goods

A business should cover all aspects before they launch their products or services. What would you provide and prepare before you launch your product? Would that be the idea that you share when you brainstorm your strategy? Ask your company some questions before you “think” you could provide your customer with what they need with...

The Proper Way to Send an Email! Your Step-by-step Guide to Increase Email Deliverability and Open Rates
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The Proper Way to Send an Email! Your Step-by-step Guide to Increase Email Deliverability and Open Rates

Companies use email as other ways to connect with their customers. They could send information regarding new products, promotions, and others to their customer by using monthly newsletter blasts. Newsletter blast is a process of sending details and product-focused content to a subscriber list which includes existing and potential customers via an emailed letter. The...

WhatsApp Web on PC and Laptop Tutorial
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WhatsApp Web on PC and Laptop Tutorial

Are you familiar with WhatsApp? If yes, maybe now is the time for you to explore more of WhatsApp, not only through your mobile phone, but also with your computer. Do you know that we can use WhatsApp on our Laptop or Computer? If no, then let’s keep going because this article will guide you...