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Benefits of Having A Chat Launcher On Your Website
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Benefits of Having A Chat Launcher On Your Website

Your social media is one platform that could (hypothetically) help your customers in finding the solutions they needed. Simply by using a direct message feature, and voilà, they could reach a customer service line. Problem solved? Think again. Imagine having all your customer service management, routed through social media. What if we could tell you...

10 Industri yang Paling terdampak oleh Covid-19
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Dampak COVID-19 pada Industri

Selain implikasi serius bagi kesehatan masyarakat dan layanan kesehatan, coronavirus (COVID-19) memiliki dampak yang cukup signifikan kepada semua bisnis, khususnya di Indonesia. Kita sudah memasuki bulan ke 5 di tahun 2020, tetapi bisnis di berbagai sektor di Indonesia dan negara-negara lainnya terkena dampak buruk sebagai pandemi COVID-19 menghambat dan mempersulit kegiatan ekonomi nasional. Bisa dibilang,...

TapTalk.io’s Ways to Boost Your Business’ Productivity While Working From Home!
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TapTalk.io’s Ways to Boost Your Business’ Productivity While Working From Home!

The COVID-19 pandemic may fundamentally reshape some areas of how we live our lives, especially for companies. Many companies are implementing mandatory work-from-home policies to help to slow the spread of the virus. This means that all of us are up to face an extraordinary challenge: working from home. According to the studies, employees who...

Either you Buy it or you Build it
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Either you Buy it or you Build it

Nowadays, many e-commerce and companies try to integrate a chat feature to their website or application. There are 2 ways for businesses to integrate this feature. One way is, they build the chat from scratch by themselves and the other is they buy licensing or subscription from a third party chat SDK provider. Both these...

Chat-commerce, the Future of Commerce
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Chat-commerce, the Future of Commerce

Some people call it chat-commerce, some may call it conversational commerce. The true meaning of it is, commerce that is based on the digital conversational platform between sellers and customers. This changes everything. Especially in a society where there is little trust between customer and seller, now we are able to interact when shopping online....

Chat as an E-Commerce Solution
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Chat as an E-Commerce Solution

In today’s world, communication represents a big part of business revenue. Many new e-commerce businesses are getting inventive regarding their strategy to encourage interaction between customer and seller, also between customer and company customer service. One of those strategies is using live chat. Live chat is believed will increase e-commerce conversion and improving the effectiveness...

The first Indonesian complete Chat SDK
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The first Indonesian complete Chat SDK

Taptalk.io provides a complete SDK (Software Development Kit) chat platform solution for mobile apps and websites. Jakarta, 1 September 2019 – TapTalk.io introduces their chat software development kit (SDK) and chat engine service that makes it easy for developers to add chat features to mobile apps and websites. TapTalk.io became the first Indonesian company to...

Why We Build PowerTalk – A Complete in-app chat SDK and messaging API
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Why We Build PowerTalk – A Complete in-app chat SDK and messaging API

Before I start my story about why we build PowerTalk, let me first introduce myself. I started my career as an iOS developer, and first building Scoop apps (now acquired by Kompas Gramedia), and continue working on several different startups, including Traveloka. In Traveloka, I started when they have around 12 people technical team, and...

In-app Chat Framework – How to Choose and What Are Things to Consider?
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In-app Chat Framework – How to Choose and What Are Things to Consider?

Along with the growth of in-app chat and messaging usage, and the demand for in-app chat implementation, there are some SaaS emerged to provide in-app chat solution. Before PowerTalk and other chat solutions emerged, some companies might consider building their own chat engine, they need to allocate some resources to analyze, plan, design, and develop...