WhatsApp Chatbot Advantages for Banking and Finances

Digital transformation has reached the field of finance and banking. Banking and Finance is one of the areas that will get the most benefits of the digital transformation, achieved through progressive technologies and advanced connectivity standards. According to Deloitte 2019 Banking Outlook, digital methods have become a key strategy for the sector. With the growth […]

BY Jessica Jacob

by Dominic Vedericho

Chat-commerce, the Future of Commerce

27/09/2019

Some people call it chat-commerce, some may call it conversational commerce. The true meaning of it is, commerce that is based on the digital conversational platform between sellers and customers. This changes everything. Especially in a society where there is little trust between customer and seller, now we are able to interact when shopping online. […]

Insight PowerTalk Product TapTalk.io

by Dominic Vedericho

Chat as an E-Commerce Solution

27/09/2019

In today's world, communication represents a big part of business revenue. Many new e-commerce businesses are getting inventive regarding their strategy to encourage interaction between customer and seller, also between customer and company customer service. One of those strategies is using live chat. Live chat is believed will increase e-commerce conversion and improving the effectiveness […]

Customer Insight PowerTalk Product TapTalk.io

by Ardian

The first Indonesian complete Chat SDK

04/09/2019

Taptalk.io provides a complete SDK (Software Development Kit) chat platform solution for mobile apps and websites. Jakarta, 1 September 2019 - TapTalk.io introduces their chat software development kit (SDK) and chat engine service that makes it easy for developers to add chat features to mobile apps and websites. TapTalk.io became the first Indonesian company to […]

Customer Insight PowerTalk Product TapTalk.io

by Ritchie Nathaniel

Why We Build PowerTalk - A Complete in-app chat SDK and messaging API

20/08/2019

Before I start my story about why we build PowerTalk, let me first introduce myself. I started my career as an iOS developer, and first building Scoop apps (now acquired by Kompas Gramedia), and continue working on several different startups, including Traveloka. In Traveloka, I started when they have around 12 people technical team, and […]

Customer Insight PowerTalk Product TapTalk.io

by Ritchie Nathaniel

In-app Chat Framework - How to Choose and What Are Things to Consider?

15/07/2019

Along with the growth of in-app chat and messaging usage, and the demand for in-app chat implementation, there are some SaaS emerged to provide in-app chat solution. Before PowerTalk and other chat solutions emerged, some companies might consider building their own chat engine, they need to allocate some resources to analyze, plan, design, and develop […]

Customer Insight PowerTalk Product TapTalk.io

by Ritchie Nathaniel

Mobile In-app Chat Library - Build or Buy?

15/07/2019

The number of people using mobile messenger is growing really fast, with annual growth exceeding 15% and monthly active users more than 5.800 million users in April 2019. With this potential, so many startups initiate to put in-app chat to their own apps and delivering their user a new and better way to interact. Then […]

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