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There are many companies that can provide chat services if you are thinking of integrating chat features to your websites and applications. It is known that companies like Sendbird, Qiscus, Zendesk, Tawk.to and etcetera could be a solution to that. However, there is a new alternative chat SDK in town and that is TapTalk.io. In this article, we will tell you many reasons why you should consider Taptalk.io as a solution and provide the service for your business.

UI Integration Feature

One of our advantages is being able to integrate a ready UI to your business websites and applications. Taptalk.io sees countless and innumerable problems that can arise. For instance, small-medium businesses around us that may not have sufficient spending power to develop chat features starting from UI. Another example is those who want to implement UI with little time. This feature enables companies to implement a chat feature along with the User Interface (UI). In TapTalk.io, the UI is built and designed with User Experience as its core by the companies UI/UX team.

With seamless UI integration in TapTalk.io, companies will be able to implement chat features with ready-to-use UI in a short time and simple integration process.

Smart Local Cache

The smart local cache is another special feature of TapTalk.io. The smart local cache allows you to optimize storage usage and enhance chat performances. This feature will also cut down the size of your applications. This is made possible by cleaning all local data and cache of messages that are older than one month. But no need to worry, all messages can be accessed again when you need it because they are stored in TapTalk.io’s server.

You don’t need to go through and think about all the painful processes to solve any problems because with TapTalk.io, all of these features are built-in.

UI Customization — Including Chat Bubble

When companies want to chat services for their business, there are a lot of things to consider. Things like “Will your chat company’s UI be able to match my business’ personality?” or “Can your company provide the kind of chat bubble that goes along with our needs?”. With TapTalk.io, the answer is YES. TapTalk.io has UI customization which can be custom-tailored to your company’s brand and personality.


Taptalk.io knows that each and every businesses and organization have different personalities and uniqueness, not to mention the needs when it comes to chat bubbles. In Taptalk.io, you can customize the color in our standard UI and insert your own custom bubble that your businesses need and correspond with your business’ flow and personalities.

These three features are why you should consider TapTalk.io. TapTalk.io is a suitable solution for your business. Aside from these three, there are other benefits that your business can get if you use TapTalk.io.

TapTalk.io Features

For more information, visit our website http://taptalk.io or contact us through email hello@taptalk.io.

https://en.unesco.org/youth/toptips/planner/communication

The process of buying and selling in e-commerce certainly cannot be separated from communication that occurs between the seller, customer, and platform/e-commerce itself. According to Unlock Customer Obsession by Tying Business Features to Outcomes, 72% from 502 online shoppers that they surveyed are more likely to shop frequently with retailers or sellers who they can communicate with. One particular aspect of online customer communication leads to loyalty and this is one way to retain your customers. This data is also backed by a study from Forrester and Listrak.

In the business world, good communication is important for the daily operation of the company, but can also affect sales and profitability. Without good business communication, the internal and external structure of a business can face numerous challenges that can ultimately lead to its demise. — Kristie Lorette

If we refer to a research paper by Joel Mero, two-way communication will have a significant effect on customers’ intention to buy, satisfaction level. It will also have an impact on customer intention for example; word of mouth. This is very important especially if you want to create and run your flywheel.

Amazon.com Flywheel: https://sellics.com/blog-applying-amazon-flywheel-to-your-online-business/

From the amazon flywheel above, we can see that customer experience is one of the major factors and all the benefits that we cover in the last paragraph will help elevate the experience.

There are ways to improve an effective communication. One option is through live chat. It is where sellers and customers can communicate without using third-party applications like WhatsApp, Telegram, Line, KakaoTalks, and many more. Live chat enables the problem to be solved in less time. For instance, when the user faces problems regarding anything. They can approach the platform or directly to the seller in a simple way. Live chat also enables customers and sellers to communicate in real-time without having to be in the same place at the same time.

For more information, visit our website http://taptalk.io or contact us through email hello@taptalk.io.

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