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conversion rate
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Cara Ampuh Tingkatkan Conversion Rate Lewat Customer Service Saat Lebaran

Sebentar lagi kita akan menyambut lebaran! Tentunya banyak orang akan mencari baju lebaran dan hampers di platform online. Ketika ingin berbelanja produk lebaran, biasanya customer Anda akan melakukan riset dulu. Mereka ingin tahu spesifikasi produk Anda, kecepatan Anda dalam membalas pesan, dan cara Anda melayani mereka.  Nah, bagi Anda yang berjualan produk-produk untuk lebaran, ini...

Despite Its Differences, Is CXM The New CRM
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Despite Its Differences, Is CXM The New CRM

There is a clear difference between Customer Experience Management (CXM) and Customer Relationship Management (CRM). To find out, we have to look at the CXM definition and CRM definition. Customer Experience Management (CXM) is the practice of designing and responding to customer interactions to meet or exceed customer expectations and increase customer satisfaction, loyalty and...