SendTalk by TapTalk.io Privacy Policy

SendTalk by TapTalk.io (PT Tap Talk Teknologi) (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by TapTalk.io.

This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, SendTalk. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

  1. Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  2. Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to PT Tap Talk Teknologi (TapTalk.io), Jl. Kyai Maja No.25c, Gunung, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12120 that is responsible for your information under this Privacy Policy.
  3. Country: where TapTalk.io or the owners/founders of TapTalk.io are based, in this case is Indonesia
  4. Customer: refers to the company, organization or person that signs up to use the https://taptalk.io/ Service to manage the relationships with your consumers or service users.
  5. Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit https://taptalk.io/ and use the services.
  6. IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
  7. Personnel: refers to those individuals who are employed by TapTalk.io or are under contract to perform a service on behalf of one of the parties.
  8. Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
  9. Service: refers to the service provided by TapTalk.io as described in the relative terms (if available) and on this platform.
  10. Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  11. Website: TapTalk.io's site, which can be accessed via this URL: https://taptalk.io/
  12. You: a person or entity that is registered with TapTalk.io to use the Services.

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person. You may be asked to provide personal information anytime you are in contact with TapTalk.io and its representatives. TapTalk.io and its representatives may share this personal information with each other, and use it consistent with this Privacy Policy. We may also combine it with other information to provide and improve our products, services, content, and advertising. You are required to provide your personal information in order to be able to use TapTalk.io services and fully experience the features within.

What Information Do We Collect?

When you register to SendTalk by TapTalk.io, we may collect a variety of information, which includes but not limited to your phone number, your name, and e-mail address.

How Do We Use Your Personal Information?

Any of the information we collect from you may be used in one of the following ways:

  1. We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for anti-fraud purposes.
  2. We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services.
  3. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with TapTalk.io, you may not opt out of receiving these communications.
  4. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve’s TapTalk.io's products, services, and user communications.
  5. If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to https://taptalk.io/ or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Do We Share The Information We Collect With Third Parties?

We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website in a shared location, and type of the device used to visit the website. They may aggregate information about our advertising and what you see on the website and then provide auditing, research and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

  1. We may collect information such as but not limited to occupation, language, zip code, area code, unique device identifier, location, files, gallery and the time zone where SendTalk by TapTalk.io application is used so that we can better understand user behavior and improve our products and services.
  2. We may collect information regarding user activities on our website and aplication, and from our other services. This information is aggregated and used to help us provide more useful information to users and to understand which parts of our website and application are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.
  3. We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services of the Internet, such information will not be associated with your IP address.
  4. With your explicit consent, we may collect data about how you use your device and TapTalk.io application in order to help app developer improve the service.

If we do combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

SendTalk by TapTalk.io's website and application may use cookies and other technologies such as GPS, Bluetooth, NFC, gyroscope, and camera in your device. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. We also treat Internet Protocol (IP) addresses or similar identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

SendTalk by TapTalk.io also use cookies and other technologies to remember personal information when you use our website and application. Our goal in these cases is to make your experience with SendTalk by TapTalk.io more convenient and personal. For example, knowing your location helps us provide a customized and more useful features experience. Knowing your transaction history helps us make our advertising and e-mail communications more relevant to your interests. And knowing your contact information, hardware identifiers, and information about your device helps us provide you with better customer service.

As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, internet service provider (ISP), referring and exit websites and application, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the application, to learn about user behavior on the application, to improve our product and services, and to gather demographic information about our user base as a whole. PT Tap Talk Teknologi may use this information in our marketing and advertising services.

In some of our e-mail messages, we use a “click-through URL” linked to content on SendTalk by TapTalk.io applications or our website. When users click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click- through data to help us determine interest in particular topics and measure the effectiveness of our user communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the e-mail messages.

Disclosure to Third Parties

It may be necessary – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – for TapTalk.io to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale, we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information TapTalk.io takes the security of your personal information very seriously. SendTalk by TapTalk.io application and website protect your personal information during transit using encryption such as Transport Layer Security (TLS). When your personal data is stored by SendTalk by TapTalk.io, we use computer systems with cloud access housed in facilities using security measures (in encrypted form), including when we utilize third-party storage. When you use SendTalk by TapTalk.io applications, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances.

Retention of Personal Information TapTalk.io makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information as long as your account is registered on SendTalk by TapTalk.io application. Shall you need to delete and/or remove your account on SendTalk by TapTalk.io application, you are freely to do so through a written request, delivered by e-mail to hello@taptalk.io.

Location-Based Services

To provide location-based services on SendTalk by TapTalk.io application, we may collect, use, and share precise location data, including the real-time geographic location of your device. Where available, location- based services may use GPS, Bluetooth, and your IP address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your devices’ approximate location. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you is used by SendTalk by TapTalk.io to provide and improve location-based services.

Payment Details

In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.

Third-Party Sites and Services

SendTalk by TapTalk.io website and application may contain links to third-party websites, products, and services. Information collected by third parties, which may include but not limited to such things as location data or contact details, is governed by their privacy practices. Therefore, under no circumstances will TapTalk.io be held responsible for the use of your collected personal data by third-party sites and services.

Our Company Commitment

To make sure your personal information is secure, we communicate our privacy and security guidelines to PT Tap Talk Teknologi employees and strictly enforce privacy safeguards within the company.

Contact Us

If you have any questions or concerns about SendTalk by TapTalk.io's Privacy Policy or data processing, you can always contact us via email at hello@taptalk.io or via phone at +622127939266