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Through

Conversation

Personalization

Automatization

Conversation

Centralize all your customer engagement needs in one streamlined solution.
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TapTalk.io Feature Update
Stay up-to-date with the latest features and improvements in TapTalk.io.
Multiple Broadcast
OneTalk introduces the Multiple Broadcast feature, enabling you to send messages to multiple contact segments in a single go.
Multiple Broadcast
With OneTalk's Multiple Broadcast feature, you can efficiently reach your audience by sending broadcasts to multiple contact segments all at once.

This allows you to save time and streamline your communication process, ensuring your message reaches the right groups simultaneously without the need for repeated efforts.
Cases per Hour
Get automated, real-time reports that provide a detailed breakdown of the total number of cases every hour.
Cases per Hour
With OneTalk's Multiple Broadcast feature, you can efficiently reach your audience by sending broadcasts to multiple contact segments all at once.

This allows you to save time and streamline your communication process, ensuring your message reaches the right groups simultaneously without the need for repeated efforts.
Shared Media
Create your account in minutes and tailor the platform to meet your company's unique financial needs.
Multiple Broadcast
With OneTalk's Multiple Broadcast feature, you can efficiently reach your audience by sending broadcasts to multiple contact segments all at once.

This allows you to save time and streamline your communication process, ensuring your message reaches the right groups simultaneously without the need for repeated efforts.
Message Info
Create your account in minutes and tailor the platform to meet your company's unique financial needs.
Multiple Broadcast
With OneTalk's Multiple Broadcast feature, you can efficiently reach your audience by sending broadcasts to multiple contact segments all at once.

This allows you to save time and streamline your communication process, ensuring your message reaches the right groups simultaneously without the need for repeated efforts.
Apps and tools integrate
with TapTalk.io
TapTalk.io centralize your customer conversation across various social media into one integrated platform.
View Detail
Explore All Integrations
WhatsApp
Social Media
Integrate WhatsApp into your omnichannel strategy for personalized and real-time support—all in one platform.
Facebook Messenger
Social Media
Leverage Facebook’s massive user base within your omnichannel ecosystem for a unified customer experience.
Telegram
Social Media
Enhance your omnichannel reach with Telegram’s security and handle large volumes of interactions effortlessly.
Instagram
Social Media
Turn followers into loyal customers by integrating Instagram DMs into your omnichannel platform.
Tokopedia
Ecommerce
Maintain consistent communication with your customers on Tokopedia within your omnichannel dashboard.
ChatGPT Chatbot
Artificial Intelligence
Integrate Google Business Profile into your omnichannel strategy alongside other platforms for faster responses.
TapTalk Live Chat
Live Chat
Seamlessly connect TapTalk.io Live Chat with other channels for a smooth, omnichannel customer journey.
Email
Social Media
Incorporate email into your omnichannel framework to track customer conversations and ensure consistent communication.
Google Business Profile
Business
Integrate Google Business Profile into your omnichannel strategy alongside other platforms for faster responses.
PRICING PLAN

Simple and Flexible Pricing

Transparent, flexible plans with no hidden fees—choose what fits your needs and scale with ease.
Omnichannel
Omnichannel+GenAI
In-App Chat SDK
Verification via WhatsApp
Omnichannel
Omnichannel Pricing
Elevate your customer experience and lighten human agent workload with AI customer service
Monthly
Yearly
Essential Plan
IDR 800.000
/ month
Get the core features you need to get started, perfect for startups & small businesses.
Contact Us
Basic Features:
Up to 1,000 MAU
3 Channels
5 Agents Quota
2 Topics
Ticketing Support
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Channel Multiple Topics
Professional Plan
IDR 1.800.000
/ month
Provides additional features and support for growing businesses.
‍
Contact Us
Basic Features:
Up to 3,000 MAU
5 Channels
7 Agents Quota
5 Topics
Ticketing Support
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Advanced broadcast
Case Label
Start New Conversation
Auto Responder
Office Hours
Contact Segment
Premium Plan
IDR 3.600.000
/ month
Offers advanced features for established businesses and scaling companies.
Contact Us
Basic Features:
Up to 10,000 MAU
15 Channels
15 Agents Quota
10 Topics
Ticketing Support
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Advanced broadcast
Case Label
Start New Conversation
Auto Responder
Office Hours
Contact Segment
Auto Resolve Case
Assignment Rule Round Robin
Custom Role
First Response SLA Config
Corporate Plan
Special Price
/ month
Tailored solutions for enterprises—contact us for a customized plan that fits your needs.
Contact Us
Basic Features:
Unlimited MAU (**)
Unlimited Channels
Unlimited Agents (**)
Unlimited Topics (**)
Dedicated Account
Manager (***)
Special Integration (CRM, ERP, etc.)
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Advanced broadcast
Case Label
Start New Conversation
Auto Responder
Office Hours
Contact Segment
Auto Resolve Case
Assignment Rule Round Robin
Custom Role
First Response SLA Config
(**)     Customized to your needs.
(***)   Optional
Essential Plan
IDR 625.000
/ month
Get the core features you need to get started, perfect for startups & small businesses.
Contact Us
Basic Features:
Up to 1,000 MAU
3 Channels
5 Agents Quota
2 Topics
Ticketing Support
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Channel Multiple Topics
Professional Plan
IDR 1.250.000
/ month
Provides additional features and support for growing businesses.
‍
Contact Us
Basic Features:
Up to 3,000 MAU
5 Channels
7 Agents Quota
5 Topics
Ticketing Support
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Advanced broadcast
Case Label
Start New Conversation
Auto Responder
Office Hours
Contact Segment
Premium Plan
IDR 2.500.000
/ month
Offers advanced features for established businesses and scaling companies.
Contact Us
Basic Features:
Up to 10,000 MAU
15 Channels
15 Agents Quota
10 Topics
Ticketing Support
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Advanced broadcast
Case Label
Start New Conversation
Auto Responder
Office Hours
Contact Segment
Auto Resolve Case
Assignment Rule Round Robin
Custom Role
First Response SLA Config
Corporate Plan
Special Price
/ month
Tailored solutions for enterprises—contact us for a customized plan that fits your needs.
Contact Us
Basic Features:
Unlimited MAU (**)
Unlimited Channels
Unlimited Agents (**)
Unlimited Topics (**)
Dedicated Account
Manager (***)
Special Integration (CRM, ERP, etc.)
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Advanced broadcast
Case Label
Start New Conversation
Auto Responder
Office Hours
Contact Segment
Auto Resolve Case
Assignment Rule Round Robin
Custom Role
First Response SLA Config
(**)     Customized to your needs.
(***)   Optional
Not sure which plan is the best match for you?
Compare All Features
Essential Plan
IDR 800.000
/month
Contact Us
Professional Plan
IDR 1.800.000
/month
Contact Us
Premium Plan
IDR 3.600.000
/month
Contact Us
Corporate Plan
Special Price
/month
Contact Us
Contact
Case Ratings
Quick Replies
Detailed Report
Channel Multiple Topics
Advanced Broadcast
Case Label
Start New Conversation
Auto Responder
Office Hours
Contact Segment
Auto Resolve Case
Assignment Rule Round Robin
Custom Role
First Response SLA Config
Variable Price WhatsApp Business API
Business-Initiated Rate
Utility Conversations
Utility conversations are directly related to a transaction, including post-purchase notifications and recurring billing statements.
IDR 352
/Session Message
Authentication Conversations
Authentication conversations deliver one-time codes for secure logins at various stages, like registration, recovery, or security checks.
IDR 513
/Session Message
Marketing Conversations
These include offers and promos, related product suggestions, or any conversation that doesn't qualify as authentication or utility.
IDR 693
/Session Message
User-Initiated Rate
Free
/Session Message
Free 1000 Session Message Every Month (In-Bound & Out-Bound)

Simple and Flexible Pricing

Choose the right plan to suit your business needs.
Omnichannel
Omnichannel

Omnichannel

Monthly
Yearly

Starter

IDR
250.000
/month*
Contact Us
Unlimited MAU
3 Channels
5 Agents
2 Topics
Ticketing Support
All Features
Contact
Case Rating
Quick Replies
Detailed Report

Silver

IDR
750.000
/month*
Contact Us
Unlimited MAU
3 Channels
5 Agents
2 Topics
Ticketing Support
All Features
Contact
Case Rating
Quick Replies
Detailed Report
1 WhatsApp Channel

Gold

IDR
1.500.000
/month*
Contact Us
Unlimited MAU
8 Channels
7 Agents
5 Topics
Ticketing Support
All Features
Contact
Case Rating
Quick Replies
Detailed Report
1 WhatsApp Channel
Advanced Broadcast
Case Label
Start New Conversation
Automated Message
Office Hours

Diamond

IDR
3.000.000
/month*
Contact Us
Unlimited MAU
15 Channels
15 Agents
10 Topics
Ticketing Support
All Features
Contact
Case Rating
Quick Replies
Detailed Report
1 WhatsApp Channel
Advanced Broadcast
Case Label
Start New Conversation
Automated Message
Office Hours
Hide Others Tab
Contact Segment

Corporate

Special Price
Custom pricing for your company
Contact Us
Unlimited MAU (**)
Unlimited Channels
Unlimited Agents (**)
Unlimited Topics (**)
Dedicated Account
Manager +24/7 (***)
Special Integration
(CRM, ERP, etc.)
All Features
Contact
Case Rating
Quick Replies
Detailed Report
1 WhatsApp Channel
Advanced Broadcast
Case Label
Start New Conversation
Automated Message
Office Hours
Hide Others Tab
Contact Segment
Contact Sync API
Whisper
API Send Message
Channel Multiple Topics
Contact Chatbot Integration
Report by Topic
(**)
Adapted to needs
(***)
Optional

Starter

IDR
208.000
/month*
Contact Us
Unlimited MAU
3 Channels
5 Agents
2 Topics
Ticketing Support
All Features
Contact
Case Rating
Quick Replies
Detailed Report

Silver

IDR
625.000
/month*
Contact Us
Unlimited MAU
3 Channels
5 Agents
2 Topics
Ticketing Support
All Features
Contact
Case Rating
Quick Replies
Detailed Report
1 WhatsApp Channel

Gold

IDR
1.250.000
/month*
Contact Us
Unlimited MAU
8 Channels
7 Agents
5 Topics
Ticketing Support
All Features
Contact
Case Rating
Quick Replies
Detailed Report
1 WhatsApp Channel
Advanced Broadcast
Case Label
Start New Conversation
Automated Message
Office Hours

Diamond

IDR
2.500.000
/month*
Contact Us
Unlimited MAU
15 Channels
15 Agents
10 Topics
Ticketing Support
All Features
Contact
Case Rating
Quick Replies
Detailed Report
1 WhatsApp Channel
Advanced Broadcast
Case Label
Start New Conversation
Automated Message
Office Hours
Hide Others Tab
Contact Segment

Corporate

special price
Custom pricing for your company
Contact Us
Unlimited MAU (**)
Unlimited Channels
Unlimited Agents (**)
Unlimited Topics (**)
Dedicated Account
Manager +24/7 (***)
Special Integration
(CRM, ERP, etc.)
All Features
Contact
Case Rating
Quick Replies
Detailed Report
1 WhatsApp Channel
Advanced Broadcast
Case Label
Start New Conversation
Automated Message
Office Hours
Hide Others Tab
Contact Segment
Contact Sync API
Whisper
API Send Message
Channel Multiple Topics
Contact Chatbot Integration
Report by Topic
(*)
The prices listed apply for annual payments
(**)
Customized to your needs.
(***)
Optional
Not sure which plan is the best match for you?
Compare All Features

Omnichannel Pricing

Monthly
Yearly
Essential Plan
IDR 900.000
/ month
Get the core features you need to get started, perfect for startups & small businesses.
Contact Us
Basic Features:
Up to 1,000 MAU
3 Channels
5 Agents Quota
2 Topics
Ticketing Support
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Channel Multiple Topics
Professional Plan
IDR 1.800.000
/ month
Provides additional features and support for growing businesses.
‍
Contact Us
Basic Features:
Up to 3,000 MAU
5 Channels
7 Agents Quota
5 Topics
Ticketing Support
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Channel Multiple Topics
Advanced broadcast
Case Label
Start New Conversation
Auto Responder
Office Hours
Premium Plan
IDR 3.600.000
/ month
Offers advanced features for established businesses and scaling companies.
Contact Us
Basic Features:
Up to 10,000 MAU
15 Channels
15 Agents Quota
10 Topics
Ticketing Support
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Channel Multiple Topics
Advanced broadcast
Case Label
Start New Conversation
Auto Responder
Office Hours
Contact Segment
Corporate Plan
Special Price
/ month
Tailored solutions for enterprises—contact us for a customized plan that fits your needs.
Contact Us
Basic Features:
Unlimited MAU (**)
Unlimited Channels
Unlimited Agents (**)
Unlimited Topics (**)
Dedicated Account
Manager (***)
Special Integration (CRM, ERP, etc.)
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Channel Multiple Topics
Advanced broadcast
Case Label
Start New Conversation
Auto Responder
Office Hours
Contact Segment
Auto Resolve Case
Assignment Rule Round Robin
Custom Role
First Response SLA Config
API Integration
(**)     Customized to your needs.
(***)   Optional
Not sure which plan is the best match for you?
Compare All Features
Essential Plan
IDR 900.000
/month
Contact Us
Professional Plan
IDR 1.800.000
/month
Contact Us
Premium Plan
IDR 3.600.000
/month
Contact Us
Corporate Plan
Special Price
/month
Contact Us
Contact
Case Ratings
Quick Replies
Detailed Report
Channel Multiple Topics
Advanced Broadcast
Case Label
Start New Conversation
Auto Responder
Office Hours
Contact Segment
Auto Resolve Case
Assignment Rule Round Robin
Custom Role
First Response SLA Config
API Integration
Essential Plan
IDR 625.000
/ month
Get the core features you need to get started, perfect for startups & small businesses.
Contact Us
Basic Features:
Up to 1,000 MAU
3 Channels
5 Agents Quota
2 Topics
Ticketing Support
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Channel Multiple Topics
Professional Plan
IDR 1.250.000
/ month
Provides additional features and support for growing businesses.
‍
Contact Us
Basic Features:
Up to 3,000 MAU
5 Channels
7 Agents Quota
5 Topics
Ticketing Support
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Advanced broadcast
Case Label
Start New Conversation
Auto Responder
Office Hours
Premium Plan
IDR 2.500.000
/ month
Offers advanced features for established businesses and scaling companies.
Contact Us
Basic Features:
Up to 10,000 MAU
15 Channels
15 Agents Quota
10 Topics
Ticketing Support
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Advanced broadcast
Case Label
Start New Conversation
Auto Responder
Office Hours
Contact Segment
Corporate Plan
Special Price
/ month
Tailored solutions for enterprises—contact us for a customized plan that fits your needs.
Contact Us
Basic Features:
Unlimited MAU (**)
Unlimited Channels
Unlimited Agents (**)
Unlimited Topics (**)
Dedicated Account
Manager (***)
Special Integration (CRM, ERP, etc.)
WhatsApp Verified
Compare All Features
Contact
Case Ratings
Quick Replies
Detailed Report
Advanced broadcast
Case Label
Start New Conversation
Auto Responder
Office Hours
Contact Segment
Auto Resolve Case
Assignment Rule Round Robin
Custom Role
First Response SLA Config
API Integration
(**)     Customized to your needs.
(***)   Optional

Variable Price WhatsApp Business API

Business-Initiated Rate
Utility Conversations
Utility conversations are directly related to a transaction, including post-purchase notifications and recurring billing statements.
IDR 352
/Session Message
Authentication Conversations
Authentication conversations deliver one-time codes for secure logins at various stages, like registration, recovery, or security checks.
IDR 513
/Session Message
Marketing Conversations
These include offers and promos, related product suggestions, or any conversation that doesn't qualify as authentication or utility.
IDR 693
/Session Message
User-Initiated Rate
Free
/Session Message

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