Support your customers’ needs and centralized their communication from multiple channels easily with ability to see customers’ information, their other cases history, and many other features.
WhatsApp Official Business API
Partner with one of our global business solution providers who are messaging experts in enterprise business to customer communications.
Unassigned, Round Robin, and Balanced. Set up case assignments in three ways, find the best one that fits the organization and your workflow.
Understand your customers more by seeing how long they have waited, their case history, what channels they use, where they are from and many more.
Easily track your customers’ ongoing case and history to provide insights for your agents about your customers and how their ongoing and past cases are solved.
Supervise your agents’ activity and their online status, and see how they are performing and serving your customers.
Create and compile Disposition from every case to help you gain a business insight about what your customers say.
User Session Synchronization
Speeding up the workflow by helping your customers to start a conversation with you. Once your customers has logged in and need to get in touch with you, they don’t need to fill their information again.
Let your customers know when your agents are available to chat and respond with automated messages outside of the office hours.
Assign incoming cases to agents based on their departments.
Measure the quality of your customer service by allowing your customers to rate their customer service experience.