Your social media is one platform that could (hypothetically) help your customers in finding the solutions they needed. Simply by using a direct message feature, and voilà, they could reach a customer service line. Problem solved? Think again. Imagine having all your customer service management, routed through social media. What if we could tell you there’s a better way?
What if, they could reach out to you via your website instead?
A chat launcher can support your engagement with website visitors directly and in real-time! Which in turn, will increase the rate of sales, a conversion rate of visitors to customers, and many more! You might be surprised how a simple live chat can hugely impact both your customer service experience and the sales performance of your business.
1. Efficiently Solves Pain Points
How long do you think, will a customer wait within a queue? A survey conducted by great clips shows that 94% of customers would only accept 5 - 10 minutes of waiting time; and out of 48% of those customers would assume that your business is poorly run. Simply because of waiting time. Remember, happy customers, run businesses.
2. Economical
The cost per interaction of a live chat is significantly lower compared to any other communication gateways, i.e. phones, email assistant, etc. With a live chat feature, a single agent is able to delegate multiple customers at a time. This will increase your business productivity and maintain great customer satisfaction at the same time.
3. Happy Customers
Faster response time brings more customers to your business. Not only will it make them happy, but a lasting good impression can also be a huge impact on a customers’ conversion rate.
4. Keep Tabs on Your Customer Service Team
How do you judge the success of a business? One sure way is by measuring its customer service experience. Ring your customers of their opinions, and ask about their satisfaction with your customer service team.
By Jessica Jacob
Sama seperti membeli baju, terkadang ukuran “All Size” atau “One Size” bukan pilihan semua orang. Ya, baju tersebut akan muat dengan bentuk tubuh Anda, tetapi, apakah baju tersebut “terlihat baik” untuk bentuk tubuh Anda? Mungkin ada beberapa yang baik-baik saja dengan ukuran tersebut. Tetapi, sebagian mungkin akan merasa “jika baju ini lebih kecil sedikit, maka […]
By Ardian
Seiring dengan berkembangnya teknologi informasi dan perubahan tren para pengguna internet di Indonesia, semakin banyak penduduk Indonesia yang menggunakan internet bukan hanya untuk mengkonsumsi media baik itu tulis maupun gambar, tetapi juga untuk kebutuhan berbelanja/commerce. Badan Pusat Statistik (BPS) mencatat, pada tahun 2018 terdapat lebih dari 20 juta transaksi online, dengan nilai lebih dari 17 […]
By Regita
Apakah bisnis Anda mempunyai website? Sekarang ini, hampir semua orang menghabiskan waktunya di internet, misalnya untuk kegiatan jual beli, menggunakan layanan/service, membaca blog atau mencari informasi tentang produk, dan lainnya. Maka dari itu, kehadiran online suatu bisnis dapat berdampak besar pada kesuksesannya. Memiliki kehadiran online yang kuat, seperti website, dapat meningkatkan kredibilitas bisnis Anda. Namun, […]
Reach us by phone at (021) 27939266
© 2020 - 2021 TapTalk.io (PT Tap Talk Teknologi)