Reply Customers, Through the Messenger They Love

A single dashboard to manage WhatsApp, Twitter, FB Messenger, Telegram, LINE and email to elevate your sales, marketing, and support experience.

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WHATSAPP

Official WhatsApp Business API

The best solution for your business to reach and communicate with your customers. With Official WhatsApp Business API, you can easily reach your customers easily via WhatsApp from OneTalk dashboard.

Learn More About WhatsApp Business

INSTAGRAM

New! Messenger API for Instagram is Now Available on OneTalk

The opportunity for increased efficiency, responsiveness, and customer satisfaction on Instagram.

Learn More About Messenger API for Instagram

HIGHLIGHTED FEATURES

Boost Your Agent Productivity

With our intuitive and easy to use a mobile agent and desktop Omnichannel Messaging Platform.

Working Hours and Automated Messages

A positive first impression is a vital start to forging a strong relationship with potential customers. Welcome Messages provide a better understanding of taking the next action to use the product successfully.

Topics

Customers can directly select the topics they want to discuss with your business, and OneTalk will help them to talk directly with experts who can solve their problems.

Quick Reply Features

Set repeated and common messages as your template, and reuse to increase the efficiency and productivity of your support team.

HIGHLIGHTED FEATURES

Improve The Efficiency

With our intuitive and easy to use a mobile agent and desktop Omnichannel Messaging Platform.

Case Details

Case Details allows you to understand your customers better by tracking your customer’s history and Identify customer behavior. From how long they have waited, what channels they use, and many more.

Disposition

Create and compile Disposition from every case to help you gain a business insight about what your customers say.

Proactive chat

Grab a bigger opportunity by reaching out to your customers, before they reach you. With Proactive Chat, you can show your initiative a customer asks for it.

MOBILE AGENT

OneTalk Inbox From Your Smart Phone

Flexibility for agents in choosing platforms to provide the best support for your customers.

MOBILE AGENT

OneTalk Inbox From Your Smart Phone

Flexibility for agents in choosing platforms to provide the best support for your customers.

REPORT AND ANALYTICS

Operational Report

Operational Reports help you understand your agent performance and customer satisfaction over time and see where you can improve.

Enhance Operational Management

Increase Your Team Accountability

Increase Operational Visibility

Use Cases

Incoming Sales

Leads Generation

Customer Service

Customer sees an item that they like.

Customer contacts through WhatsApp.

WhatsApp message is received on OneTalk Inbox.

Agent answers customer’s question on OneTalk Inbox.

Google and Facebook Ads with CTA.

CTA opens WhatsApp chat, automatically sends template message.

Message is received in OneTalk.

Got 1 verified leads and their history is tracked.

Customer opens chat widget on website.

Customer opens chat widget on website.

Customer selects topic and sends message.

Customer selects topic and sends message.

Message is received in OneTalk.

Message is received in OneTalk.

Agent replies, resolves message. Agent creates disposition.

Agent replies, resolves message. Agent creates disposition.

Why Supporting Customer Is Very Crucial?

For Businesses

For Customers

Spreads the Good Word

Spreads the Good Word

By delivering great customer service experience, you increase the chance of getting recommended by satisfied customers.

Understand Customers Better

Understand Customers Better

Understand your customers even better by having a 2 way communication channel. Help them finding the right solution.

Improve Overall Business

Improve Overall Business

Great customer service will also improve overall business. By making sure they’re always satisfied, people will always be more than happy to become your customer.

Quickly Find Solution

Customers would like to resolve their problems in the fastest way possible. What better way other than having a specific person solving their problem.

Reliable Support

When things don’t go according to plan, customers want reliable support that they can depend on.

Great Service is Valuable

It’s difficult to put a price on a great experience and when it does deliver, it sure makes every penny spent worth it.

"Speeding up the workflow by helping your customers to start a conversation with you. Once your customers has logged in and need to get in touch with you, they don’t need to fill their information again."

Johan

Above 160

We’d love to talk about how we can work together. Interested?