ABOUT US

We provide an ideal chat solution to level up your business in every aspect.

OUR JOURNEY
A Journey of Our Story
Innovation to transform how businesses communicate with their customers easier, faster, and effective.
TapTalk is an Indonesian B2B company founded in 2016. As a messaging expertise company that professionally provides solutions for omnichannel chat, in-app chat SDK, messaging API, and OTP via WhatsApp, TapTalk is trusted as a partner by various companies across Indonesia in multiple industries, such as Ciputra, Bank Mega, Kawan Lama, Azko, and hundreds more.

We are committed to improve your business with a comprehensive all-in-one chat solution. With complete and integrated product features, we deliver ​the best chat experience for your user and of course, for your business.
WORDS FROM CEO
"Employee is company greatest assets, happy employee will deliver best services to your customer, satisfied customer will grow the company. Focus on people, and money will follow!"
Ritchie Nathaniel
Chief Executive Officer TapTalk
Ritchie Nathaniel is the CEO and founder of TapTalk, a technology company focused on digital communication solutions for businesses. With a strong background in technology and entrepreneurship, Ritchie has a vision to provide efficient and integrated communication solutions, enabling companies to build better interactions with their customers. Under his leadership, TapTalk has grown rapidly and become one of the most reliable platforms for business communication.
OUR PRODUCT TIMELINE
From Challenges to Solutions: The Story of Our Product Evolution
2018
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PowerTalk App
This is PowerTalk was created to enable seamless customer-business interactions and peer-to-peer communities in the digital era.
2019
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OneTalk App
We aim to help businesses manage customer interactions across multiple social media platforms in one centralized solution
2020
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SendTalk App
We’ve solved the issue of costly and unreliable OTPs sent via SMS by offering a more stable and affordable solution through WhatsApp.
2021
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SalesTalk App
We simplify social media transactions by enabling seamless, in-chat interactions between businesses and customers without the need to switch apps.
2023
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ChatGPT Based Chatbot
By integrating ChatGPT with our Omnichannel Chatbot, we enhance support quality, 24/7 availability, and language coverage, overcoming chatbot limitations and improving customer experience.
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Reduce Operational Cost
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Customer Support
OUR VISION
Connecting Customers with Businesses Like Never Before
TapTalk is committed to bridging the communication gap and helping businesses in Indonesia and globally deliver the best experience for their customers and their teams.
Driving Efficiency Through Technology
Our core values center on leveraging advanced technology to streamline communication and maximize efficiency for businesses and customers alike.
Connecting People with Purpose
We believe that every interaction counts, and our omnichannel solutions are designed to make each conversation purposeful and impactful.
OUR MISSION
Optimizing Customer Service Through Innovation
We've built TapTalk to create innovative products that offer simple-to-implement, secure communication solutions for businesses, providing hundreds of insights about customers that drive business growth.
Making Communication More Accessible
We aim to make customer communication more accessible for businesses of all sizes by offering easy-to-use omnichannel solutions.
Bringing Businesses and Customers Closer
Our mission is to bridge the gap between businesses and customers, ensuring that every interaction is seamless and connected.
OUR VALUE
The Foundation of Everything We Do
Privacy for All
We want to keep people safe by protecting their privacy above all else.
Community At the Center
We believe in nurturing good communities by making online communication easier.
Always Looking Ahead
Working towards a better future with integrity at all times.
(021) 58908182
Business Park Kebon Jeruk, Blok C2-3, Jl. Meruya Ilir Raya No. 88, Kebon Jeruk, Jakarta Barat, 11620
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OmnichannelIn-App Chat SDKOTP via WhatsAppSocial Commerce
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