About TapTalk.io

OUR JOURNEY

A Journey of Our Story

Innovation to transform how businesses communicate with their customers easier, faster, and effective.

TapTalk.io is an Indonesian B2B company founded in 2016. As a messaging expertise company that professionally provides solutions for omnichannel chat, in-app chat SDK, messaging API, and OTP via WhatsApp, TapTalk.io is trusted as a partner by various companies across Indonesia in multiple industries, such as Astro, Ace Hardware, Kawan Lama, Ciputra, and hundreds more.

We are committed to improve your business with a comprehensive all-in-one chat solution. With complete and integrated product features, we deliver the best chat experience for your user and of course, for your business.

WORDS FROM CEO

Employee is company greatest assets, happy employee will deliver best services to your customer, satisfied customer will grow the company. Focus on people, and money will follow!

Ritchie Nathaniel

Chief Executive Officer TapTalk.io

Ritchie Nathaniel is the CEO and founder of TapTalk.io, a technology company focused on digital communication solutions for businesses. With a strong background in technology and entrepreneurship, Ritchie has a vision to provide efficient and integrated communication solutions, enabling companies to build better interactions with their customers. Under his leadership, TapTalk.io has grown rapidly and become one of the most reliable platforms for business communication.

OUR PRODUCT TIMELINE

From Challenges to Solutions: The Story of Our Product Evolution

2018

PowerTalk App

This is PowerTalk was created to enable seamless customer-business interactions and peer-to-peer communities in the digital era.

2019

OneTalk App

We aim to help businesses manage customer interactions across multiple social media platforms in one centralized solution

2020

SendTalk App

We’ve solved the issue of costly and unreliable OTPs sent via SMS by offering a more stable and affordable solution through WhatsApp.

2021

SalesTalk App

We simplify social media transactions by enabling seamless, in-chat interactions between businesses and customers without the need to switch apps.

2023

ChatGPT Based Chatbot

By integrating ChatGPT with our Omnichannel Chatbot, we enhance support quality, 24/7 availability, and language coverage, overcoming chatbot limitations and improving customer experience.

OUR VISION

Connecting Customers with Businesses Like Never Before

TapTalk.io is committed to bridging the communication gap and helping businesses in Indonesia and globally deliver the best experience for their customers and their teams.

Driving Efficiency Through Technology

Our core values center on leveraging advanced technology to streamline communication and maximize efficiency for businesses and customers alike.

Connecting People with Purpose

We believe that every interaction counts, and our omnichannel solutions are designed to make each conversation purposeful and impactful.

OUR MISSION

Optimizing Customer Service Through Innovation

We've built TapTalk.io to create innovative products that offer simple-to-implement, secure communication solutions for businesses, providing hundreds of insights about customers that drive business growth.

Making Communication More Accessible

We aim to make customer communication more accessible for businesses of all sizes by offering easy-to-use omnichannel solutions.

Bringing Businesses and Customers Closer

Our mission is to bridge the gap between businesses and customers, ensuring that every interaction is seamless and connected.

OUR VALUE

The Foundation of Everything We Do

Privacy for All

We want to keep people safe by protecting their privacy above all else.

Community At the Center

We believe in nurturing good communities by making online communication easier.

Always Looking Ahead

Working towards a better future with integrity at all times.

We provide an ideal chat solution to level up your business in every aspect.