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TapTalk.io’s Views on Product: The Standards on How Things Grow
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TapTalk.io’s Views on Product: The Standards on How Things Grow

TapTalk.io is a startup company that was home-grown and made by our nation’s people. We understand and care for our customers─even to those precious potential customers. In TapTalk.io, we understand how important communication is, and we believe, the very basic aspect of human life is the ability to communicate, and the presence of communication is...

Memakai Live Chat Untuk Meningkatkan Sales
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Memakai Live Chat Untuk Meningkatkan Sales

Ketika customer ingin mengetahui informasi tentang suatu produk atau jasa yang dibutuhkan, customer biasanya akan mengunjungi sebuah website. Dan ketika customer ingin mengetahui informasi lebih lanjut berkaitan dengan produk dan jasa, customer lalu akan mencari kontak produsen. Messaging platform for sales, marketing and support dibutuhkan untuk memudahkan customer dalam mencari informasi yang dibutuhkan.  Masalah yang...

Pentingnya Customer Service Untuk Bisnis
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Pentingnya Customer Service Untuk Bisnis

Customer service sangatlah penting untuk bisnis karena bisnis tidak akan berjalan tanpa customer. Customer service yang hebat harus fokus pada memperlakukan customer dengan baik, menjawab pertanyaan dan melampaui harapan. Pendekatan ini membantu bisnis melibatkan pelanggan dan membangun hubungan yang kuat. Berikut adalah alasan lain mengapa customer service adalah penting: 1. Customer service dapat mencerminkan brand...

Either you Buy it or you Build it
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Either you Buy it or you Build it

Nowadays, many e-commerce and companies try to integrate a chat feature to their website or application. There are 2 ways for businesses to integrate this feature. One way is, they build the chat from scratch by themselves and the other is they buy licensing or subscription from a third party chat SDK provider. Both these...

Chat-commerce, the Future of Commerce
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Chat-commerce, the Future of Commerce

Some people call it chat-commerce, some may call it conversational commerce. The true meaning of it is, commerce that is based on the digital conversational platform between sellers and customers. This changes everything. Especially in a society where there is little trust between customer and seller, now we are able to interact when shopping online....

Chat as an E-Commerce Solution
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Chat as an E-Commerce Solution

In today’s world, communication represents a big part of business revenue. Many new e-commerce businesses are getting inventive regarding their strategy to encourage interaction between customer and seller, also between customer and company customer service. One of those strategies is using live chat. Live chat is believed will increase e-commerce conversion and improving the effectiveness...

The first Indonesian complete Chat SDK
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The first Indonesian complete Chat SDK

Taptalk.io provides a complete SDK (Software Development Kit) chat platform solution for mobile apps and websites. Jakarta, 1 September 2019 – TapTalk.io introduces their chat software development kit (SDK) and chat engine service that makes it easy for developers to add chat features to mobile apps and websites. TapTalk.io became the first Indonesian company to...

Why We Build PowerTalk – A Complete in-app chat SDK and messaging API
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Why We Build PowerTalk – A Complete in-app chat SDK and messaging API

Before I start my story about why we build PowerTalk, let me first introduce myself. I started my career as an iOS developer, and first building Scoop apps (now acquired by Kompas Gramedia), and continue working on several different startups, including Traveloka. In Traveloka, I started when they have around 12 people technical team, and...

In-app Chat Framework – How to Choose and What Are Things to Consider?
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In-app Chat Framework – How to Choose and What Are Things to Consider?

Along with the growth of in-app chat and messaging usage, and the demand for in-app chat implementation, there are some SaaS emerged to provide in-app chat solution. Before PowerTalk and other chat solutions emerged, some companies might consider building their own chat engine, they need to allocate some resources to analyze, plan, design, and develop...