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12 Best WhatsApp Bot Service for Your Business Customer Service

12 Best WhatsApp Bot Service for Your Business Customer Service

By Jessica Jacob
05 / 05 / 2023

You can now do more with WhatsApp than just chat. It has developed into much more than that over time. WhatsApp bots and business APIs have made it possible for small and large businesses to use this wildly popular messaging app for business purposes.

And if you're looking for tools to build a WhatsApp bot to expand your business, you've come to the right place. Here, we'll give you a list of companies that can assist you in getting a WhatsApp bot. However, let's first look at how to create a WhatsApp Chatbot before moving on.

12 Best WhatsApp Bot Service for Your Business Customer Service

Key Takeaway:

  • You can only get WhatsApp chatbot through WhatsApp Business API, which is accessible with the help of WhatsApp Business Solution Provider (BSP)
  • WhatsApp bot service you can try to use are Flow.ai, Freshworks, Landobt.io, Botsociety, Yalo, LivePerson, SendPulse, Sendbee, Botsza, Tars, Raphiwha, and OneTalk.

How to Create WhatsApp Chatbot

Businesses cannot create chatbots using the standard WhatsApp Business app, which is available for download from the App Store and Play Store. 

Before you can develop Chatbots for WhatsApp, you must request the beta service known as WhatsApp Business API or request to use their API through a third party, such as Business Solution Provider (BSP).

You have the option to select either a customer or a solution provider when requesting approval. The application also needs the name of your business, the website's URL, and the representative of your business's name and contact information.

The WhatsApp API can be used after your application has been examined and approved.

Please note that you need to review the WhatsApp Commerce Policy first and make sure your business complies with all requirements before you can present your audiences with an official WhatsApp chatbot.

Also read: All You Need to Know About WhatsApp Business Verification Process

WhatsApp Chatbot Service Recommendation

WhatsApp chatbots offer a more individualized customer experience, which raises customer engagement and retention. increases brand awareness and customer loyalty while improving customer interactions. 

Your business is now accessible on a variety of platforms. Both outbound alerts and broadcasts are available to clients.

Therefore, it's a great idea if you're considering using WhatsApp for customer support within your company. Simply choose the best WhatsApp Chatbot tool for your company.

Here are 10 WhatsApp chatbots you can try to implement for your business:

1. OneTalk by TapTalk.io

Made in Indonesia, OneTalk is one of the best chatbot platforms for you. There are many things that you can personalize in chatbots. Using WhatsApp Business API as the main medium of communication, you can build various decision tree-based chatbots to answer your customers.

As one of the best chatbot providers in Indonesia, there are so many things you can customize with this chatbot. For example, you can use it for quick and easy reservations, customized welcome messages, or even take orders from customers automatically. 

With OneTalk, you can also access one WhatsApp account and other messenger services simultaneously across multiple devices to help provide customers with the best sales, marketing, and support experiences.

All of those messages will be in one inbox so you don’t need to switch between each app.

WhatsApp Chatbot Service Recommendation

2. Flow.ai

Flow.ai is intended to be the ideal answer for marketers who need to create and distribute automated messaging. It can process payments and is compatible with Facebook Messenger and WhatsApp. Amazon Alexa, Google Assistant, Khoros, Telegram, Twillo, Apple Business Chat, and more have additional integrations. 

In terms of features, Flow.ai simplifies sales and marketing. It has the ability to schedule appointments, nurture leads, and sell goods. In order to handle more customers, it can also divert calls to messages. 

A human takeover is also possible with these tools. People can add rich media integration into the conversation too.

3. Freshworks

Freshworks is trusted by over 50,000 businesses worldwide. Chatbots are one of the many services it provides. In addition to Facebook Messenger, Apple Business Chat, and the web, you can use WhatsApp chatbots.

You can create a chatbot to perform actions using triggers, update customer data automatically, respond to customer questions, or perform all of these tasks. 

It's simple to create a flow that will lead your audience through a logical troubleshooting process using its no-code builder. Additionally, you can maintain the appearance of your brand identity by changing components like the color, shape, or size thanks to its customization options.

Digitalized interactive voice response (IVR) for prioritizing conversations and contextual agent handovers are additional helpful features that are included. Therefore, you can feel secure knowing that even "more challenging" cases will be handled properly. 

4. Landbot.io

A brilliantly designed interface and drag-and-drop WhatsApp chatbot creation tools are provided by Landbot.io. Large brands like Uber, LG, T Systems, Ernst & Young, and L'Oreal also favor it.  

The use of rich media in their tool is one feature that caught our attention. In order to improve customer experiences, brands can work with videos, images, GIFs, and more, adding them to scripts with ease. 

Landbot.io offers the option to create integrations to aid in real-time data collection, similar to other bots. Slack, Google Analytics, Sendgrid, Zapier, Mailchimp, and Salesforce are a few additional integrations.

They take pride in their capacity to take advantage of circumstances to produce naturally flowing, hyper-personalized conversations. Landbot.io offers human intervention in addition to real-time conversation handling by bots. You can always take control of client chats, which is especially useful if you want to deal with a hot new lead directly.

5. Botsociety

What if you wanted to test the waters with your WhatsApp chatbot before investing in it? For that, a tool exists. Before making a decision, brands can use Botsociety's prototyping service to see how their WhatsApp chatbot will look and feel. 

Your chatbot can be easily designed using a simple drag-and-drop interface. Brands and team members can communicate and share updates through Botsociety. 

By giving access to hundreds of qualified testers from various regions and demographics, you can also test bots in real time. As you might expect, the ability to evaluate your bot's performance with actual users speeds up improvements and aids in the creation of better conversation flows.

6. Yalo

Yalochat is a unique company that develops chatbots for WhatsApp. Through the use of AI-powered CRM, they assist businesses in engaging with and fostering customer relationships. This implies that scaled customer interactions can be more personal. 

Yalochat is heavily focused on AI. Experiences with chatbots are improved by deep learning and ongoing developer training. And their outcomes demonstrate the great success of their tool. Yalochat reportedly serves over 700,000 users each week, according to its website. 

Another claim made about the tool is that it can automate up to 90% of conversations—a feat that would delight any marketer. 

However, Yalocat doesn't provide much information regarding the breadth of its reporting capabilities.

7. LivePerson

Brands can get a glimpse of just how sophisticated and useful chatbot technology can be with LivePerson. LivePerson, for instance, provides intent analysis. 

Your company can use LiveIntent to quickly adjust messaging and identify customer intent by utilizing AI. We also mentioned that you can perform all of these actions in real-time.

A robust dashboard that is included with LivePerson enables any department to assess its performance. Anyone, from sales to technical and customer support, can monitor the level of engagement with their chatbot, see how many sales it was responsible for, and measure other equally significant statistics like average order value, total conversion time, and tell how satisfied customers were after a chatbot interaction.

8. SendPulse

A multichannel marketing platform called SendPulse can assist you in streamlining your customer communication channels. Its features list includes automated chatbot flows. 

It is simple to create a chatbot using its drag-and-drop editor. To build a successful sales funnel for your subscribers, set up auto-replies and triggers. 

Speaking of subscribers, expanding your contact list can be beneficial. For instance, you could include a subscription widget on your company website or send your current subscriber list an email or text message asking them to opt-in to receive WhatsApp messages from you as well. You can then invite team members to your SendPulse account to help distribute the workload evenly while you manage all the new conversations. 

It also provides useful analytics. With this knowledge at your fingertips, it is much simpler to keep tabs on the number of messages sent, delivered, and opened, allowing you to adjust your marketing campaigns with greater knowledge. 

9. Sendbee

Sendbee supports WhatsApp conversations for hundreds of businesses. You can invite your team members to Sendbee after creating their WhatsApp Business API profiles so they can begin managing conversations together. 

It is much simpler to manage and respond to WhatsApp conversations from a single location thanks to its inbox. 

Sendbee also provides a simple chatbot builder for WhatsApp if you want to automate your conversations. When your business is closed, for instance, you can automatically send customers an "Away" message or create other templates that will greatly speed up your response time. 

10. Botsza

Botsza is a chatbot platform targeted at the hospitality, airline, eCommerce, banking, finance, insurance, and customer service sectors. Additionally, their tool is strong enough to complete some of the most significant tasks that can be imagined. 

This tool is able to handle inquiries about flight bookings, manage eCommerce orders, handle returns and refunds, search for stock, and even suggest products. It can also provide general information on hotel and lodging bookings. 

Botsza can identify and manage customer queries, make product and service recommendations, and provides helpful information on recommendations for brands looking for an intelligent but effective customer service solution.

11. Tars

The conversational AI platform Tars, which has earned the trust of hundreds of global brands including American Express, can assist companies in providing more engaging customer experiences. 

You can use it to create complex conversational apps without knowing any code. However, you can also use their no-code chatbot builder to make a straightforward FAQ chatbot. Additionally, it provides a drag-and-drop builder that lets you customize more than 1,000 pre-built templates. Not only is it simple to build a chatbot from scratch, but it is also simple to make changes to it later, such as correcting a typo. 

The ability to connect your chatbot with other tools your company uses using its integration suite is another helpful feature that deserves special mention. By doing so, you can send data collected by your chatbot to your database with customer details and pull data into your chatbot to further personalize the customer experience. 

12. Raphiwha

Raphiwa provides a WhatsApp API made for business-level mass communication. You can send and receive chats, set up a webhook, and pair a number with your WhatsApp business account using the tool.

Additionally, it has an auto-reply chatbot and a chat manager interface for handling inquiries. Although less sophisticated than other chatbot tools, you can still create answers to the most frequent questions your customers ask. 

Also read: Guide to Send WhatsApp Broadcast Messages for Business

OneTalk: Best WhatsApp Business API Service Provider for Chatbots in Indonesia

A Chatbot for WhatsApp Business is unquestionably a great idea to automate customer service and give customers more control. And all of the previous WhatsApp chatbot tools are fantastic due to their distinct features and functionalities.

Consider what your company currently needs when choosing the WhatsApp chatbot tool. Do customer intentions matter? After the initial chat, do you want to be able to build relationships? Would creating something complex with extensive conversation flows be a wise business decision?

With the right provider like OneTalk by TapTalk.io, the process of using a WhatsApp chatbot can be easier, faster, and cost-effective.

Not only getting the WhatsApp chatbot, but OneTalk also has a variety of interesting features for your business, such as quick replies, assigning agents to specific topics, user analysis to provide business insights, and automatic messages when your agents are not active.

Be part of a business with great customer satisfaction with OneTalk. We are waiting for you to join us to enhance the customer journey and create unforgettable customer service.

Click here to chat with our agents and see more instant messaging app features for you.

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