An AI chatbot for WhatsApp is a software agent connected to the WhatsApp Business API that uses natural language processing to understand and respond to customer messages automatically. Unlike basic auto-reply bots that follow fixed scripts, an AI chatbot like TapTalk's can interpret intent, hold context across a conversation, and hand off to a human agent when needed.
Resolve up to 80% of repetitive customer inquiries, such as order status, FAQs, and business hours instantly without human intervention.
Train your WhatsApp bot using custom documentation, PDFs, website URLs, and internal product catalogs for highly accurate, context-aware answers.
Detect customer intent and seamlessly transfer high-value leads or complex technical support issues to live agents inside the TapTalk OneTalk dashboard.
Fully compatible with WhatsApp Green Tick verification, bulk template messaging, interactive buttons, and interactive list messages.
Understand and reply in multiple languages natively, delivering localized customer experiences at scale.
