by Ardian
Seiring dengan berkembangnya teknologi informasi dan perubahan tren para pengguna internet di Indonesia, semakin banyak penduduk Indonesia yang menggunakan internet bukan hanya untuk mengkonsumsi media baik itu tulis maupun gambar, tetapi juga untuk kebutuhan berbelanja/commerce. Badan Pusat Statistik (BPS) mencatat, pada tahun 2018 terdapat lebih dari 20 juta transaksi online, dengan nilai lebih dari 17 […]
by Ardian
Your social media is one platform that could (hypothetically) help your customers in finding the solutions they needed. Simply by using a direct message feature, and voilà, they could reach a customer service line. Problem solved? Think again. Imagine having all your customer service management, routed through social media. What if we could tell you […]
by Ardian
Selain implikasi serius bagi kesehatan masyarakat dan layanan kesehatan, coronavirus (COVID-19) memiliki dampak yang cukup signifikan kepada semua bisnis, khususnya di Indonesia. Kita sudah memasuki bulan ke 5 di tahun 2020, tetapi bisnis di berbagai sektor di Indonesia dan negara-negara lainnya terkena dampak buruk sebagai pandemi COVID-19 menghambat dan mempersulit kegiatan ekonomi nasional. Bisa dibilang, […]
by Ardian
The COVID-19 pandemic may fundamentally reshape some areas of how we live our lives, especially for companies. Many companies are implementing mandatory work-from-home policies to help to slow the spread of the virus. This means that all of us are up to face an extraordinary challenge: working from home. According to the studies, employees who […]
by Dominic Vedericho
There are many companies that can provide chat services if you are thinking of integrating chat features to your websites and applications. It is known that companies like Sendbird, Qiscus, Zendesk, Tawk.to and etcetera could be a solution to that. However, there is a new alternative chat SDK in town and that is TapTalk.io. In […]
by Dominic Vedericho
The process of buying and selling in e-commerce certainly cannot be separated from communication that occurs between the seller, customer, and platform/e-commerce itself. According to Unlock Customer Obsession by Tying Business Features to Outcomes, 72% from 502 online shoppers that they surveyed are more likely to shop frequently with retailers or sellers who they can communicate with. […]
by Dominic Vedericho
Nowadays, many e-commerce and companies try to integrate a chat feature to their website or application. There are 2 ways for businesses to integrate this feature. One way is, they build the chat from scratch by themselves and the other is they buy licensing or subscription from a third party chat SDK provider. Both these […]
by Dominic Vedericho
Some people call it chat-commerce, some may call it conversational commerce. The true meaning of it is, commerce that is based on the digital conversational platform between sellers and customers. This changes everything. Especially in a society where there is little trust between customer and seller, now we are able to interact when shopping online. […]
by Dominic Vedericho
In today's world, communication represents a big part of business revenue. Many new e-commerce businesses are getting inventive regarding their strategy to encourage interaction between customer and seller, also between customer and company customer service. One of those strategies is using live chat. Live chat is believed will increase e-commerce conversion and improving the effectiveness […]
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