by Ardian
Produktivitas bisnis bergantung kepada kemampuan perusahaan masing-masing. Lalu, apa lagi yang menjamin kesuksesan bisnis? Bisnis membutuhkan karyawan yang aktif dan produktif yang menjalankan tujuan yang selaras dengan goal perusahaan. Kabar baiknya adalah bisnis dapat mempengaruhi dan mengubah produktivitas dalam banyak cara. Contohnya dengan bantuan teknologi. Di #NewNormal ini, kita dapat menggunakan teknologi untuk memaksimalkan produktivitas […]
by Ardian
Customer service sangatlah penting untuk bisnis karena bisnis tidak akan berjalan tanpa customer. Customer service yang hebat harus fokus pada memperlakukan customer dengan baik, menjawab pertanyaan dan melampaui harapan. Pendekatan ini membantu bisnis melibatkan pelanggan dan membangun hubungan yang kuat. Berikut adalah alasan lain mengapa customer service adalah penting: 1. Customer service dapat mencerminkan brand […]
by Ardian
Saat ini WhatsApp menjadi salah satu sosial media dengan database pengguna terbesar di dunia yang menurut data dari wikipedia memiliki jumlah Monthly Active Users sebesar 2 milyar users diseluruh dunia pada tahun 2020. Angka ini membuatnya unggul dibandingkan FB Messenger sebesar 1.3 milyar dan LINE sebesar 194 juta. Tapi bagaimanakah cara efektif untuk berjualan menggunakan […]
by Ardian
Seiring dengan berkembangnya teknologi informasi dan perubahan tren para pengguna internet di Indonesia, semakin banyak penduduk Indonesia yang menggunakan internet bukan hanya untuk mengkonsumsi media baik itu tulis maupun gambar, tetapi juga untuk kebutuhan berbelanja/commerce. Badan Pusat Statistik (BPS) mencatat, pada tahun 2018 terdapat lebih dari 20 juta transaksi online, dengan nilai lebih dari 17 […]
by Ardian
Your social media is one platform that could (hypothetically) help your customers in finding the solutions they needed. Simply by using a direct message feature, and voilà, they could reach a customer service line. Problem solved? Think again. Imagine having all your customer service management, routed through social media. What if we could tell you […]
by Ardian
The COVID-19 pandemic may fundamentally reshape some areas of how we live our lives, especially for companies. Many companies are implementing mandatory work-from-home policies to help to slow the spread of the virus. This means that all of us are up to face an extraordinary challenge: working from home. According to the studies, employees who […]
by Dominic Vedericho
There are many companies that can provide chat services if you are thinking of integrating chat features to your websites and applications. It is known that companies like Sendbird, Qiscus, Zendesk, Tawk.to and etcetera could be a solution to that. However, there is a new alternative chat SDK in town and that is TapTalk.io. In […]
by Dominic Vedericho
The process of buying and selling in e-commerce certainly cannot be separated from communication that occurs between the seller, customer, and platform/e-commerce itself. According to Unlock Customer Obsession by Tying Business Features to Outcomes, 72% from 502 online shoppers that they surveyed are more likely to shop frequently with retailers or sellers who they can communicate with. […]
by Dominic Vedericho
Nowadays, many e-commerce and companies try to integrate a chat feature to their website or application. There are 2 ways for businesses to integrate this feature. One way is, they build the chat from scratch by themselves and the other is they buy licensing or subscription from a third party chat SDK provider. Both these […]
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